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• Easy Returns & Exchanges

• Hassle-Free Process

• Builds Customer Confidence

Having a straightforward refund or exchange policy is a great way to build trust and reassure your customers that they can buy with confidence.

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Providing straightforward information about your shipping policy is a great way to build trust and reassure your customers that they can buy from you with confidence.

1️⃣ CLIENT PROCESS – FROM FIRST CALL TO DELIVERY

Phase 1 – Initial Discovery Consult

Purpose: Understand story, emotional weight, scope, budget.

Length: 45–60 minutesFormat: Zoom or in-personCharge:

• $150 (credited toward project if they move forward)

• OR free if you pre-qualify high-end clients

What happens:

• Hear the story (this is huge for memorial pieces)

• Determine size (coffee table, parlor table, wall piece)

• Identify artifacts available

• Discuss display vs functional

• Establish budget range ($6K–$25K typical range)

• Explain epoxy process + risks

Deliverable:Summary email + rough pricing range

Phase 2 – Concept & Design Session

Purpose: Translate emotion into layout.

Length: 90 minutesCharge: $400–$750(non-refundable, applies toward build if approved)

What happens:

• Designer joins

• Layout mockups shown

• Wood species chosen

• Leg style selected

• Depth of pour determined

• Artifact arrangement strategy

• Approve typography & engraving

Deliverables:

• 2–3 renderings

• Material sample box (walnut, cherry, exotic, resin tint)

• Written quote

Phase 3 – Final Design Approval

Length: 30–45 minCharge: Included

Client signs:

• Final rendering

• Artifact placement map

• Epoxy depth spec

• Risk waiver (yellowing, natural movement, etc.)

• 50% deposit collected

2️⃣ PRODUCTION PROCESS (What Actually Happens in Shop)

This is where people underestimate the work.

Step A – Artifact Prep (5–10 hours)

• Flattening documents

• Sealing photos (epoxy-safe)

• Stabilizing fabrics

• Coating metals to prevent bubbles

• Testing reaction with resin

⚠️ This is CRITICAL. One mistake ruins heirlooms.

Step B – Base Build (10–25 hours)

• Mill hardwood

• Laminate ring or slab

• Build containment dam

• Sand + seal interior

• Mount base hardware

Step C – Dry Layout Session (2–4 hours)

Photograph every piece.Client signs off on placement before pour.

Step D – Deep Pour Process (3–5 days total)

For 3" pour:

• Layer 1: Seal coat

• Layer 2: 1” pour

• Cure 24–48 hrs

• Layer 3: 1”

• Cure

• Final 1”

• Torch bubbles

• Dust control environment

You cannot rush this.

Material cost alone:

• 54" round @ 3" deep = 10–14 gallons resin

• High-end epoxy = $110–$150 per gallon

Resin alone: $1,200–$2,000

Step E – Flatten & Finish (8–15 hours)

• CNC flatten or router sled

• Progressive sanding 80 → 3000 grit

• Buff polish

• UV protectant

• Install legs

• Final QC

3️⃣ TIME FRAME

From deposit to delivery:

8–12 weeks for premium builds

4️⃣ PRICING STRUCTURE (Luxury Market Positioning)

You are NOT selling furniture.You are selling legacy preservation.

💰 CONSULTATION PRICING MODEL

5️⃣ COST TO BUILD A 54" 3” Deep Memorial Table

Estimated Shop Costs:

Wood: $600–$1,500Resin: $1,500Metal base: $600–$1,200Labor (40–70 hrs @ $75/hr internal cost): $3,000–$5,250Overhead: $1,000

True cost basis: $6,500–$9,500